Return and Refund Policy

Thank you for choosing Zhaz Cafe. We strive to provide high-quality food and service to all our customers.

If, for any reason, you are not fully satisfied with your experience, please review our policy on refunds and returns specifically tailored for food orders and café dining.

Interpretation and Definitions

Definitions

For the purposes of this Return and Refund Policy:

• Company refers to Mrsyanbila Enterprise, Lot 27967-1B, Jalan 1/60A, Kg. Segambut Tengah. 51200 Kuala Lumpur.
• Goods refers to the food and beverages offered for sale on our website or in our café.
• Orders mean your request to purchase food and beverages from us.
• Service refers to Zhaz Cafe’s website and café location.
• You refers to the individual purchasing food or dining at our café.

Order Adjustment and Cancellation Rights

For food orders, you may request an adjustment or cancellation up to 1 hour after placing the order for deliveries or immediately after ordering when dining in. Please reach out to our team directly to discuss adjustments or cancellations.

Due to the perishable nature of food, refunds are only applicable in cases where:

• There was an error in your order (e.g., incorrect items received).
• The food received was not as expected in terms of quality or freshness.

Requesting a Refund

To request a refund, please inform us by:

• By email: [email protected]
• By visiting this page on our website: https://zhazcafe.com/contact-us/
• By phone: +601167472389

Refunds will be processed via bank transfer to the customer’s bank account. We do not offer cash refunds. We will process eligible refunds promptly, typically within 3 business days, and we will not apply additional fees for bank transfer refunds.

Conditions for In-Café and Takeaway Orders

For in-café dining and takeaway orders, issues should be raised with our staff immediately upon receiving your order. Once an order has been accepted and consumed, it cannot be refunded.

Returning Goods

For eligible returns on non-perishable items (e.g., packaged goods), please return them directly to our location at:

Lot 27967-1B, Jalan 1/60A, Kg. Segambut Tengah. 51200 Kuala Lumpur

We are not responsible for items damaged or lost during return. We recommend using a trackable method for returns if applicable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: https://zhazcafe.com/contact-us/
• By phone: +601167472389